Slota Casino Privacy Policy

At Slota, we are committed to safeguarding the privacy and personal data of every player who visits our platform. This Privacy Policy explains how we collect, use, store, and protect your information when you access the Slota casino, create an account, or interact with our services. We encourage you to read this document carefully so you understand our practices and your rights regarding your personal data.

Who We Are

We operate Slota as an online casino licensed under a Curaçao eGaming licence, authorised and regulated by the Government of Curaçao. Our principal place of business is located in Nicosia, Cyprus, and all gambling services are provided through our parent company registered in Curaçao. By using the Slota casino platform — whether via desktop, mobile browser, or the Slota casino app — you acknowledge that your data will be processed in accordance with this policy.

Information We Collect

When you register, interact with our platform, or contact our support team, we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and nationality
• Government-issued identification documents (passport, national ID, driver's licence)
• Proof of address (utility bills, bank statements)
• Email address and phone number

Financial and Transaction Data

• Payment method details (card numbers, e-wallet IDs, cryptocurrency wallet addresses)
• Deposit and withdrawal history
• Transaction amounts and timestamps
• Information required to process payments via Mastercard, Skrill, MiFinity, Interac, Paysafecard, bank transfer, and supported cryptocurrencies including Bitcoin

Technical and Usage Data

• IP address, browser type, device identifiers
• Pages visited, time spent on our platform, and game activity
• Login session data via the Slota login or Slota casino login process
• Cookies and similar tracking technologies (see our Cookie section below)

Communications Data

• Messages sent through our 24/7 live chat or to support@slota.casino
• KYC-related correspondence sent to kyc@slota.casino
• Survey responses and feedback submissions

How We Use Your Information

We use the personal data we collect for the following purposes:

• Account management: To verify your identity, process your Slota casino login, and manage your account securely.
• KYC and compliance: To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations. KYC verification is completed within up to 3 business days (72 hours) and is required before payouts are processed.
• Payment processing: To handle deposits and withdrawals in EUR, CAD, AUD, NZD, NOK, CHF, PLN, DKK, HUF, and supported cryptocurrencies.
• Bonus and loyalty administration: To credit welcome packages, free spins, cashback rewards, and manage your progress through our 100-level loyalty programme across GLADIATOR, BRONZE, SILVER, GOLD, and PLATINUM tiers.
• Customer support: To respond to your enquiries, resolve disputes, and provide multilingual assistance across all 16 supported locales.
• Security and fraud prevention: To detect suspicious activity, prevent unauthorised access, and protect both you and our platform.
• Legal obligations: To comply with applicable laws, regulatory requirements, and licence conditions under our Curaçao eGaming authorisation.
• Marketing communications: Where you have provided consent, to inform you about promotions, bonuses, and updates related to the best online Slota casino experience.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: Processing is required to fulfil our obligations under our Terms and Conditions and to provide our gambling services.
• Legal obligation: We are required to process certain data to comply with AML, KYC, and regulatory requirements.
• Legitimate interests: We process data to protect the security of our platform, prevent fraud, and improve our services.
• Consent: Where required, we will ask for your explicit consent before processing data for marketing purposes. You may withdraw this consent at any time by contacting us at support@slota.casino.

Cookies and Tracking Technologies

Our Slota platform uses cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. Cookies are small data files stored on your device when you visit our website. We use the following types:

• Essential cookies: Required for the platform to function, including the Slota casino login process and session management.
• Analytical cookies: Help us understand how players use our site so we can improve functionality and performance.
• Marketing cookies: Allow us to deliver relevant promotions and measure the effectiveness of our advertising campaigns.
• Preference cookies: Remember your language, currency, and display settings across visits.

You may manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of our platform, including access to the Slota casino app and account features.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Payment processors: We share financial data with payment providers such as banking institutions, e-wallet services, and cryptocurrency networks to process transactions securely.
• Game providers: Our 120+ software partners, including NetEnt, Play'n GO, Pragmatic Play, Evolution, and others, may receive limited data necessary to deliver gameplay.
• Regulatory authorities: We may disclose your data to licensing bodies, law enforcement, or government agencies when required by law or our Curaçao licence obligations.
• KYC and AML service providers: We use trusted third-party verification services to assist with identity checks and compliance screening.
• IT and security partners: Service providers who support our platform infrastructure, cybersecurity, and data hosting under strict confidentiality agreements.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. Financial records and identity verification documents are typically retained for a minimum of five (5) years following account closure, in line with AML requirements. Upon expiry of the retention period, we will securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data, subject to our legal and regulatory retention obligations.
• Right to restriction: You may ask us to limit how we process your data in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing.

To exercise any of these rights, please contact us at support@slota.casino. We will respond to verified requests within a reasonable timeframe and in compliance with applicable data protection law.

Security of Your Data

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL encryption, secure payment processing, and strict internal access controls. Our KYC department operates Monday to Friday, 09:00–18:00 (GMT+3), and our 24/7 live chat support team is always available to assist with any security concerns.

Restricted Jurisdictions

Our services are not available to residents of certain countries, including the United States, United Kingdom, France, Russia, and many others listed in our Terms and Conditions. We do not knowingly collect personal data from individuals located in restricted jurisdictions. If we become aware that data has been collected in error from a restricted region, we will delete it promptly.

Children's Privacy

We do not permit anyone under the age of 18 (or the legal gambling age in their jurisdiction, if higher) to register or use our services. We do not knowingly collect personal data from minors. If we discover that a minor has provided us with personal information, we will immediately close the account and delete all associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or through a prominent notice on the Slota casino platform. We encourage you to review this policy periodically. Your continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us:

• General support: support@slota.casino
• KYC and verification: kyc@slota.casino
• Live chat: Available 24/7 directly on our platform

We value your trust and remain dedicated to maintaining the highest standards of data protection across every aspect of the Slota casino experience.